When debugging a Ladybug data set the data is quite large. The raw Ladybug files, *.pgr, are generally 2GB each. This is too big for an internet transfer in most cases.
The best thing is to connect via Chat on our website and let us work directly on your computer system.
If that is not possible, then it is best to wrap up the entire project (INS, base station, etc.) on a small storage media and mail the project to us.